Return and Refund Policy

Last Updated: October 28, 2025

At Nexuitive, we value your trust and want you to feel confident with every purchase. If for any reason you’re not completely satisfied with your order, our return and exchange process is designed to be simple, transparent, and fair.

1. Return Eligibility

We gladly accept returns for both defective and non-defective products within 12 days of receiving your order, provided that:

The product is unused, unworn, and in its original packaging.
All tags, labels, and accessories are intact and included.
You can provide a valid proof of purchase (order number or receipt).

Please note that items showing signs of wear, misuse, or alteration may not be eligible for a refund or exchange. Only new and unused products are accepted.

2. How to Initiate a Return

To start a return, please contact our support team within 12 days of receiving your order at support@nexuitive.com
Include the following information in your email:

Your order number
A brief explanation of the reason for return
Photos (if the item is damaged or defective)

Once your request is approved, we’ll provide you with detailed return instructions and the correct return address.
You can return items by mail using the pre-included return label or in-store at our facility.

3. Exchanges

We accept exchanges for eligible products.
If your item arrives defective, damaged, or incorrect, we’ll gladly send you a replacement at no additional cost.
Please reach out within 12 days of delivery so we can promptly assist you.

4. Refund Process

After your returned item is received and inspected, we’ll notify you via email.
If your return is approved, your refund will be processed within 12 business days and issued to your original payment method.

Depending on your bank or credit card provider, it may take additional time for the refunded amount to appear in your account.

5. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

Products that have been worn, washed, or altered
Items missing original packaging or tags
Clearance, promotional, or final sale items

6. Return Shipping

Return shipping is free if your item was defective, damaged, or incorrect at the time of delivery.
For all other returns, customers are responsible for return shipping costs.
We recommend using a trackable shipping method for your protection.

7. Restocking Fee

We do not charge any restocking fee. All approved returns will be refunded in full.

8. Contact Information

For any questions about returns, refunds, or exchanges, please contact our customer service team.
We’re always happy to assist you and ensure a smooth shopping experience.

Nexuitive
4185 Shipp Drive, Apartment 1615
Mississauga, Ontario L4Z 2Y8, Canada

Phone: +1 (416) 302-3017
Email: support@nexuitive.com
Customer Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM (EST)

We aim to respond to all messages within 24 hours.

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